Return Policy

Our goal at Caught Outside is your complete satisfaction with your purchase.

Please email john@caughtoutsidephoto.com immediately if there is any discrepancy with your online order. If you are not satisfied in any way with art from the caughtoutsidephoto.com website, you may exchange it or return the item within 7 days from RECEIPT of items for internet orders. You will receive a credit for the cost of the purchased item after it has been inspected for return to our inventory. Shipping charges paid on your order are NOT refundable. The CUSTOMER must pay return shipping charges unless it was our shipping error.

Sale Items

All sales are FINAL for items purchased at sale price during a promotion

Return Authorization

You must inform Caught Outside via email prior to shipping a return in order to receive proper instructions and authorization. Email john@caughtoutsidephoto.com for all return requests.

Returns

We gladly accept any returns that follow the above return guidelines. However, photographic prints are very delicate, therefore you need to take extreme measures to ensure the items are returned undamaged. We recommend sending it through a trackable method and insuring the package in the event it is damaged as we will not be responsible for that.  If we receive a damaged item as a return and we are unable to re-enter it into our inventory, we offer you the following options:
1) We can return the item(s) to you at no additional charge
2) We can refund 50% of the purchase price of the item(s)
3) We can offer you store credit for 50% of the purchase price of the item(s)

We suggest insuring all return shipments to avoid any possible damaged-in-transit losses. Please re-use original packing materials if possible.  We also suggest sending it using a trackable method as well as insuring it since we will not be responsible for pieces that are returned to us damaged.